Last updated: May 2026
Every order comes with a 7-day revision guarantee. If you are not satisfied with your deliverables, request a revision within 7 days of delivery and we will revise the work at no extra cost.
If work has not yet been started, you are entitled to a full refund. Once work has begun, refunds are not available — however we will revise the work until you are satisfied within the revision allowance.
You may cancel your Vault subscription at any time. Cancellation takes effect at the end of the current billing period. We do not offer partial refunds for unused subscription time.
If you experience a technical issue preventing you from accessing the Vault, contact us within 7 days and we will resolve it or issue a refund.
Downloads (templates, spreadsheets and similar) are supplied digitally and made available straight away. Before paying, you confirm that you want immediate access and understand that you lose your 14-day right to cancel once the download starts. We keep a record of that confirmation with your order.
Download links last 72 hours and each file can be downloaded up to 5 times. If a link has expired or a file won't open, email us and we'll send a new one.
Services (AI videos, influencers, photos, websites and branding) are made to order from the brief you send after payment. Delivery times are shown on each product and run from when we receive your brief. Each order includes one round of revisions.
You can cancel within 14 days of ordering. If you cancel after work has started, we may keep a fair amount for work already done. Once a service has been fully delivered, the right to cancel no longer applies. [REVIEW: if you want to start work inside the 14 days, add an express request to start at checkout.]
Digital content must be of satisfactory quality, fit for purpose and as described. If a download is faulty (for example, it won't open or is missing content) and we can't fix it, you are entitled to a repair or replacement, and if that isn't possible, a price reduction or refund.
Services must be carried out with reasonable care and skill. If a service doesn't meet that standard, we'll repeat the work to put it right, or give you a price reduction if that isn't possible. Your statutory rights are not affected by anything on this page.
Contact us via email with your order details. We aim to respond within 24 hours.